My Contract With The Chairman

This contract was created and distributed to the senior management e of Group 4 Securitas many years ago. May be can still use and learn from them today.

• To be a cash generator in line with agreed targets rather than a cash consumer. 
• To make an acceptable profit in line with agreed targets.
• To ensure that the contents of our service package responds to the needs of our customers.
• To ensure that our staff understands what the service package contains and how each individual is part of the overall service package our customers pay for.
• To create a service delivery system which guarantees our customers the service for which they are paying.
• To define, maintain and develop our service quality levels.
• To create a team spirit which expresses the Group’s business culture.
• To be a cash generator.

Winning at Service - JPS Video Quote

This book reveals the Secrets to Service Success by analysing four service companies that grew from small beginnings to the leaders in their industries. Interviews with the four CEOs who guided the companies to their success reveal the three basic principles they all share.

Two of the CEOs interviewed are Thomas Berglund of Securitas and J. Philip Sorensen of Group 4 Falck.

by Waldemar Schmidt, Gordon Adler, and Els van Weering.

Dean Close School Speech Added

Dean Close School, in Cheltenham, Gloucestershire, had and still has, and important role in the Philip-Sorensen Family.

In June 2007 Jorgen Philip-Sorensen was asked to speak at their Commemoration. This speech has now been added to this site.