This contract was created and distributed to the senior management e of Group 4 Securitas many years ago. May be can still use and learn from them today.
- To be a cash generator in line with agreed targets rather than a cash consumer.
- To make an acceptable profit in line with agreed targets.
- To ensure that the contents of our service package responds to the needs of our customers.
- To ensure that our staff understands what the service package contains and how each individual is part of the overall service package our customers pay for.
- To create a service delivery system which guarantees our customers the service for which they are paying.
- To define, maintain and develop our service quality levels.
- To create a team spirit which expresses the Group’s business culture.
- To be a cash generator.