This book reveals the Secrets to Service Success by analyzing four service companies that grew from small beginnings to the leaders in their industries. Interviews with the four CEOs who guided the companies to their success reveal the three basic principles they all share.

The CEOs interviewed are Thomas Berglund of Securitas and J. Philip Sorensen of Group4Falck, the world′s two largest security companies, Francis Mackay of Compass plc and Pierre Bellon of Sodexho Alliance, the world′s two largest food service companies.

Book Review by Jørgen Philip-Sørensen

'The authors' contribution to the debate about the private security industry, has, over the years, been consistently outstanding. This book shows clearly the quality of the research which has been undertaken, the depth of personal knowledge of the authors, and their commitment to improving the standards of an industry which has too few champions. This book deserves to become the definitive on our industry.' 

This book was read to JPS while in hospital. It seem to work quite well.

This CD was played whilst having treatments in Switzerland.